FAQ

Questions about your account

In the login screen, you can click on 'Forgot password' to set a new password

Please contact us at info@usgprofessionals.be to verify the login in the systems.

  • If you have ever logged in through our website, please use that same login
  • Check that you weren't previously logged in via your social logins (Facebook, LinkedIn, etc.) and log in again via this route

  • Use the button to resend it
  • Check that you weren't previously logged in via your social logins (Facebook, LinkedIn, etc.) and log in again via this route

Through the 'More' module, you'll find a 'Log out' button under the 'Personal preferences' section

  • The profile is divided into 2 parts "Skills and Preferences" and "Personal Data".
  • In the profile, you manage part of your personal file

Other questions

Click on a week. In this weekly overview, scroll to the bottom and click 'Add a row'. Select the desired row

Click on a week. In this weekly overview, scroll to the bottom and click 'Add a row'. Select the desired row

  • Under this module you'll find different topics concerning 'Personal preferences' and 'Application support'
  • Project consultants can also find 'Useful links' to other work-related apps here

  • When you open the appointment click 'Add to my calendar' to place the appointment in your calendar
  • When you receive a cancellation appointment, you must click on 'Add to my calendar' again to remove it from your calendar

Just click on the first day of the absence and then on the last day of the absence. The period is now automatically selected

It is required by law to report your home office days. In the weekly overviews, you can check the home office days on a daily basis

Absence, illness and leave

As long as an absence has not yet been approved, you can cancel and reapply for it

  • You can notify your sick leave first, then adjust the period and upload your doctor's note at a later time, e.g. after your doctor's visit. 
  • To adjust the period, you can click 'Edit' at the top right of your sick leave notification
  • To add your doctor's note, click on the colored 'Add Attachment' button in your sick leave notification

In the "Absences" module, you'll find your leave balance at the top. Clicking on this leave balance will display the detail counters

WTR falls under the heading of vacation. You simply request "Vacation", then behind the scenes our payroll system will write off the appropriate vacation in accordance with the legal order

  • WTR is leave you accrue by performing more project hours than your employment contract indicates e.g. 40/38, but still fall under regular hours.
  • Recovery days include extra overtime and overtime hours you performed above the weekly (project) schedule. Often these are additional hours in consultation with the client and your work company.

Check whether your timesheet is still in approval. A PO is not created until the timesheet is approved. If necessary, contact the approver

Timesheet

  • From the monthly overview, click the colored button with lock at the top right
  • From the weekly overview, scroll to the bottom and click on the colored button with lock icon

When you click 'Reset timesheet' your timesheet will be reset to the state of a 1st 'Creation' timesheet, Any changes already made will be lost

Your timesheet has yet to be approved by the approver. If necessary, contact the approver to perform the appropriate actions

Messages

If you swipe the message to the left a trash can icon pops up that allows you to delete the message

If you swipe the message to the right you can mark it as (un)read

If you swipe the message to the left a trash can icon pops up that allows you to delete the message